Refund Policy

If NextSwipe is not what you expected, email us within 14 days of the payment and we refund it in full. You do not have to give a reason, and you do not have to have used it a certain amount.

This is our own policy and it sits on top of whatever rights the law already gives you. It does not replace them.

Depending on where you live, the law gives you a cancellation right for digital purchases that exists whatever our policy says — commonly 14 days in the EU, EEA, UK, Switzerland, Turkey and Israel, 7 days in South Korea, Brazil, Canada and China, and 5 days in Singapore.

Paddle honours these rights directly. Where the law gives you more than this page does, the law wins.

Subscriptions. Cancel any time from the Pricing page, under "Your plan": your access runs to the end of the period you already paid for and you are not billed again. Periods that have already been used are not refunded as a matter of course.

Annual plans. If you cancel part-way through the year, the plan stays active until the term ends. We may refund unused whole months at our discretion — ask us and we will look at it.

Credit packs. Refunded in full while every credit is unused, and pro rata for the credits you have not spent. Credits already used are not refunded, because the work they paid for has been done.

Outages. If a failure on our side stopped you using a paid plan for a materially long period, we refund or extend that time whenever it happened.

Accounts suspended or terminated for a breach of the acceptable-use section of our Terms of Service; and purchases outside the windows above, except where the law requires otherwise or we decide to make an exception.

We also cannot refund a result simply because the AI draft was not to your taste — it is a draft you are meant to edit, and the free plan exists so you can judge that before paying.

Email support@nextswipe.app from the address on your account, or reply to the Paddle receipt you were sent. Include the order reference from that receipt if you have it. You can also contact Paddle directly at paddle.net.

We reply to every refund request within 2 business days.

Approved refunds go back to the original payment method. Cards usually show the money within 5–10 business days depending on your bank; PayPal is typically faster.

Please email us first. A refund from us is faster than a chargeback, and we would much rather fix the problem than lose you over one. Accounts with an open chargeback are suspended until it is resolved.

NextSwipe is operated by Dmytro Dolapchi, an individual sole trader based in Ukraine. Full legal details are in the Terms of Service.